Service Commitment

Our Values:

  • We provide outstanding service.
  • We will act with integrity.
  • We value our customers and consider them our partner.
  • We believe in ownership and accountability.
  • We operate as a team.
  • We encourage innovation and welcome change.

Service Commitment:

  • Dedicated Team Structures
  • Knowledgeable, tenured, proactive agents who are empowered to make decisions to provide you with a superior experience
  • National Customers purchasing Fire and Safety equipment and confined stock uniform programs
  • Understanding of customer specific processes
  • Specialized product knowledge
  • Fast Turnaround
  • Order Management

Capabilities:

  • Multiple Communication Options – Phone, Email, Fax, Ecommerce
  • Answer the Phone philosophy…you will speak to someone when you need us.
  • My Fire and Safety Store is where customers have their own secure, company-managed, online purchasing portal to track orders, efficiently manage costs and monitor individual locations.
  • Ecommerce site that will integrate with procurement- simplifying department purchasing